Client: FixoreIT Global Services
Industry: IT Field Services & Data Center Support
Introduction:
FixoreIT Global Services is a UK-based company specializing in global IT field services, data center support, IMAC services, hardware break-fix, and end-user support. Headquartered in the United Kingdom, the company has built an international delivery model with teams and operational capabilities in Poland, Uzbekistan, the Philippines, Dubai, Turkey, and Pakistan.
Founder and Managing Director Adam Kholdorov describes the company as a young but fast-growing organization: “Our ambition has always been to build a truly global IT services organization, and our rapid growth reflects the strength of that vision.”
Challenge:
As FixoreIT expanded its operations internationally, Kholdorov and his team faced a familiar set of pressures for a growing IT services company. Their main objectives were:
- Expanding their global partner network
- Increasing visibility into international service opportunities
- Improving coordination between customers, suppliers, and field engineers
- Building scalable processes that support international growth
“Managing global service delivery often involves tight deadlines, changing customer requirements, and the challenge of identifying reliable local resources in different countries,” Kholdorov said. “We were looking for a platform that could help simplify these challenges while supporting our long-term growth strategy.”
Solution:
FixoreIT began working with YouCall-it’s SYSTERAL platform to connect with reliable partners, increase visibility into new opportunities, and improve the way they coordinate international service engagements.
“What stands out about SYSTERAL is the combination of technology and community,” Kholdorov said. “The platform provides a structured environment for managing opportunities and connecting with partners worldwide, while the team behind it has always been supportive, responsive, and committed to helping service providers succeed.”
For FixoreIT, the biggest benefits have been better visibility of new opportunities, easier communication and collaboration with partners, access to an international network of service providers, and faster coordination of service engagements. Kholdorov noted that the SYSTERAL team’s support has been equally valuable: “Their willingness to assist, answer questions, and facilitate collaboration has helped us navigate opportunities more effectively and strengthen our confidence as we continue to grow internationally.”
Implementation:
FixoreIT used SYSTERAL to bring partner discovery, opportunity management, and service coordination into a single environment. Kholdorov highlighted that having a platform that brings all of these elements together has been extremely valuable, particularly in a fast-paced environment where responsiveness and collaboration are critical.
When unexpected challenges arose — last-minute customer requests, logistical issues, changing requirements, or finding the right resource in a specific location — Kholdorov said the platform supported faster collaboration and more effective responses. “That flexibility and sense of partnership have been extremely valuable.”
Results:
Working with SYSTERAL has helped FixoreIT:
- Expand their international network and establish new relationships
- Improve responsiveness when coordinating global service requests
- Simplify communication and operational collaboration
- Increase their visibility within the global IT services ecosystem
- Strengthen their ability to deliver flexible and scalable support services
“The platform has helped us accelerate partner engagement and build relationships that support our international growth ambitions,” Kholdorov said. “As a young and rapidly growing company, having access to a strong global ecosystem and collaborative platform has been extremely valuable in accelerating our growth journey.”
He added: “We see SYSTERAL not only as a platform but also as a valuable partner in our long-term growth journey.”
Why This Matters:
For FixoreIT, the most valuable aspect of working with SYSTERAL has been joining a global community of IT service providers and partners. Kholdorov said the experience has reinforced the importance of collaboration and trusted partnerships in delivering successful outcomes for customers around the world.
“At FixoreIT Global Services, we believe that exceptional service delivery starts with strong partnerships, trust, and collaboration. SYSTERAL has helped us expand our international network, connect with new opportunities, and improve the way we coordinate global service delivery. We are proud to be part of this growing ecosystem and look forward to continuing our journey together.”