For Clients and Service providers

THE SERVICES WE OFFER

We offer a whole range of services from dedicated business tools and management to physical services around the world all interconnected on the Youcall-it.com Service Platform

Dedicated Business Services

Services built around Global relationships

  • Working in partnership with OEMs as well as key parts distribution companies we identify, source and provide solutions tailored for any requirement within IT and business services.

  • We identify best in breed service providers who then work with us directly via our platform to provide full managed services for your business.

  • Provision of multiple help-desk and management options for on or off shore support. We work globally and so do many of our service providers.

  • Spares management, our systems link directly to spares providers.

  • Asset management: our platform allows you to see your supported equipment, spares equipment, locations and users on demand. A great product for managing multiple or global estates.

  • Logistics – We work directly with logistics companies and systems on a global scale to manage spares and equipment delivery. We also work with our service providers to offer a choice of in country logistics options as well.

Physical Services

Provided by our Global Network

  • Managed services – Our platform is connected to 100’s of globally located service providers.​

  • We work alongside our partners to bring you the best options for your requirement and management as required.

  • Hardware -  Partner program member with key industry manufacturers.​

  • Spares – Spare parts and distribution, Warranty and asset management.​

  • Solution management, managed services, independently verified service providers, integrated platform with “One world delivery”.​

  • IT solutions include Field Services, Helpdesks, Project management, SLA management, Implementation, IMAC/D across a broad spectrum of technologies.​

  • Extended services via partner network include, Recruitment, Web development, Data centres, Virtualisation and Software services.​

  • Hardware supported includes Printers, Servers, Networks, EPOS, RFID, AV, Monitoring and in house retail equipment, (ie Prodco)

Interconnected Services

Combined with our Platform provides incredible power

  • Full service management system with SLA measurement.​

  • Contract creation tools.​

  • Project management tools.​

  • Unified service system, universal way of working.​

  • Pro-active management of service or project events, intelligent escalations.​

  • Instant add of capability for service providers and clients via the Youcall-it.com network.​

  • Create, define and manage end clients estates, equipment lists.​

  • Asset management – manage and locate spares globally.​

  • Direct client to provider service management.​

  • Project and Service support teams to manage services on and off tap.​

  • Dedicated account manager for system related items.​

  • Dedicated private conversation rooms, with translation integration.​

  • Agenda style management options for live management.​

  • Global map styled call monitor – for the complete perspective.

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Could you benefit from our services? Contact us today